Help

THE PDCTV-HD video subscription service was launched in December 2016 to replace LIVEPDC.

Fans who held a Subscription with LIVEPDC, our previous streaming website, have had their Subscription moved to PDCTV-HD, and your existing login details remain active.

Should you are experiencing any difficulties with your PDCTV-HD Subscription, the live stream or watching highlights videos, please contact [email protected], stating your registered email address and package.

Please note, live streaming for PDC televised events is only available outside the UK, Ireland and Netherlands. ProTour and European Tour events are available worldwide.

To Subscribe to PDCTV-HD, click here.

FAQS LIVE PDC

What do I need on my PC/Mac/mobile device in order to view Live PDC Content?

LIVEPDC is accessible on almost every modern browser on almost every modern connected device, if you have a reasonable specification tablet or computer that is less than 3 years old.

You will need a strong, stable broadband internet connection minimum of 1MB (a mobile 3g, 4G, LTE, etc. internet service will probably be too weak or too variable to give a good service) with a ping of less than 100m/s.

You will need a computer, tablet or mobile smartphone device (such as an iPhone or Android smartphone – please note Windows phones, Kindles and game consoles are incompatible), and it should be running a recent compatible and updated web browser such as Chrome, Internet Explorer, Mozilla Firefox, Safari, etc.

If viewing on your desktop Windows or Mac, and you experience problems, please check that you have the latest version of Adobe Flash Player installed (or update via get.adobe.com/flashplayer).

 

What are the Minimum Windows Requirements?

Pentium 4 2.4GHz or higher or equivalent AMD processor with a minimum of 1GB of memory, running one of the following operating systems: Windows 7 or later, (high specification computers running Windows XP SP2 or greater and or Windows Vista might work.)

We recommend upgrading to the latest version for optimum viewing experiences.

Your browser should be at least as recent as any of the following:

  • 64-bit Microsoft Internet Explorer 10 or later: windows.microsoft.com
  • Firefox 33.0.1 or later: www.mozilla.com
  • Adobe Flash Player 15.0 or later: www.adobe.com
  • Chrome 35 or later: www.google.com

 

What are the Minimum Mac Requirements?

1.5GHz with a minimum of 1GB memory running Mac OS X 10.5.6 or later.

 

What Mobile Devices are supported?

LIVEPDC is available on most iOS devices including the iPhone and iPad (iOS version 7 upwards). Via the devices web browser videos will be rendered in the native player.

Generally you’ll need Android Operating System OS 4.1 or later. Due to Vast array of Android devices it is worth testing you can view the content before purchase, using the test video on the homepage.

Please note Windows phones, Kindles and game consoles are incompatible

 

Does LivePDC work on GPRS, 3G, 4G, LTE and other mobile networks?

We cannot guarantee the quality of the streaming on GPRS, 3G or LTE. 4G will provide a good viewing experience, but may incur costs associated with its use. We recommend streaming over Wi-Fi for an optimal viewing experience.

 

I've forgotten my username / password

If you've forgotten your username and / or password then please select the links under the log in box on the login screen.

If this isn't helpful, please contact customer services at [email protected] and you will receive an email with your username / password reminder.

 

I'm having trouble signing up

Please try signing up with an alternative email address or contacting [email protected] for further advice or questions.

 

Caching issues?

If you are struggling to log in repeatedly it’s possible that your computer is looking at old log in details stored in the cache, or that a cookie has been corrupted. Please visit http://www.refreshyourcache.com/en/home/ and follow the instructions to clear the cache on your relevant browser/device.

 

Why is the video buffering or regularly freezing?

Is your connection fast enough? Try to stop all current downloads, videos you are watching or torrents and visit http://www.speedtest.net . Test your download speed, results should show a minimum of 1Mbps to process streamed content along with usual browsing activities efficiently.

 

Using Google Chrome?

If you are using Google Chrome please allow it to run all plug-in content in your browser's settings. You can do this by copying and pasting the following link into your browser's search bar: chrome://settings/content, pressing enter and then scrolling down and selecting Run all plug-in content.

 

The stream regularly stops and buffers mid-stream

Is your connection fast enough? Try to stop all current downloads, videos you are watching or torrents and visit http://www.speedtest.net . Test your download speed, results should show a minimum of 250kbps to process streamed content along with usual browsing activities efficiently.

 

I’m receiving a “We’re sorry, this content is only available in certain countries” message

Some Major televised events are not available for live streaming in the UK, Ireland and Netherlands due to our broadcast contracts with partners in these territories, who would operate their own online streaming.

 

I can’t access the stream on my device

First of all make sure you are connected to a fast enough mobile network (3g, 4g, Wi-Fi). If you believe you have adequate bandwidth, utilise Safari as the browser of choice on IOS and google chrome on Android devices.

For optimal experience on android utilise a 3rd party programme such as VLC player to play the stream. If you are still having issues please raise with [email protected]

* NB Major televised events are not available for live streaming in the UK, Ireland and Netherlands due to our broadcast contracts with partners in these territories, who would operate their own online streaming.

 

Can I download/embed LivePDC content

The LIVEPDC service does not allow downloads or embedding of content in 3rd party sites.

 

How do I cancel my subscription?

To cancel your subscription please email [email protected] with your cancellation request.

Please be advised that 5 working days' notice is required for cancellation on this product, cancellation within this period may result in your being charged for the next period.

 

How much does LIVEPDC cost?

In line with the increased quality of streaming and additional available tournaments, the prices of subscriptions will now be as follows:

  • Annual Subscription - UK & Ireland: £49.99
  • Annual Subscription - Rest of the World: £59.99
  • Monthly Subscription - UK & Ireland: £4.99
  • Monthly Subscription - Rest of the World: £9.99

* NB Major televised events are not available for live streaming in the UK, Ireland and Netherlands due to our broadcast contracts with partners in these territories, who would operate their own online streaming.

 

I have been unable to log in and now been locked out

You may have been locked out due to too many incorrect password attempts. If this is the case then please wait 30 minutes before trying again.

Alternatively, if this does not work then please can you go through a forgotten password journey to reset your password. You can do this by clicking "Forgot Password" in the Member Login Area

Please make sure to check your junk folder for the reset email if it doesn't come through quick.

 

I had a subscription but it has expired– how do I renew it?

The best way to do this would be, when logged out of your account, to visit https://www.livepdc.tv/. Once you are on that page please click on the SUBSCRIBE button on the top right hand side of the page. Once clicked, please choose a subscription and click the SELECT PACKAGE option.

Now on the next page you will notice an area that says Already have an account? Please select the YES, I'D LIKE TO SIGN IN button. Please enter the email in here and your password and continue to follow the instructions to purchase your subscription.

 

Updating Payment Details? 

Try updating your billing address first. This can be done with or without a subscription. Login into your account. Go to My Account - Card Details - Billing Address and add your billing address for your relevant payment information. 

 

Am I eligible for priority tickets?

This is support for online PDC TV only. 

For any information regarding PDC ticketing please visit this link or use any of the contacts
there - http://www.pdc.tv/tickets/article/55yfd7tp7e901xa31ne4llunk/title/general-ticket-information-for-events